Privacy Policy

This Privacy Policy explains how Dormu, LLC and its subsidiaries and affiliates (“Dormu,” “we,” “us,” or “our”) collect, use, disclose, and otherwise process information about you when you access or use our mobile application(s), website(s), products, features, tools, and services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree, do not use the Services.

1. Scope and Important Notes

1.1 This Policy Covers. This Privacy Policy covers information we process about:

• Users of the Dormu app and Services (“Users”).
• Individuals in a User’s “Contact Network” who receive communications from Dormu (e.g., SMS/push/email alerts) (“Contact Network Members”).

1.2 Safety-Related Service. Dormu is designed to provide safety awareness and notifications. Dormu is not a 911 service and does not provide emergency dispatch. (See our Terms and Conditions.)

1.3 Third-Party Platforms. If you download the app through Apple’s App Store or Google Play, those platforms may process data independently under their own policies.

2. Information We Collect

We collect information from you, your device, your usage of the Services, and in some cases from third parties.

2.1 Information You Provide

• Account Information: name, email address, phone number, password or authentication credentials, and profile details.
• Contact Network Information: names, phone numbers, email addresses, and relationship labels for your Contact Network Members.
• Safety Preferences & Settings: monitoring schedules, inactivity or immobility thresholds, Safe Zones/geofence settings, escalation preferences, notification preferences, SOS settings, Remote Access permissions, and other feature configurations.
• Communications: messages you send to us (e.g., support requests), feedback, survey responses, and other communications.
• Payment/Subscription Information: if you subscribe through an app marketplace (Apple/Google), we typically receive limited purchase-related information (e.g., subscription status, product ID, transaction receipt tokens). We generally do not receive full card numbers when you pay through Apple/Google.

2.2 Information Collected Automatically

• Device Information: device type, operating system/version, app version, language, time zone, device identifiers (such as advertising ID where permitted), IP address, mobile carrier, network information, reported battery level, and internet or network connectivity status.
• Usage Information: app screens viewed, features used, clicks/taps, time spent, crash reports, diagnostics, performance logs, and troubleshooting data.
• Notification and Communication Metadata: delivery status, timestamps, and error logs related to push notifications, SMS, and emails (e.g., whether a message was sent, failed, or delivered).
• Approximate Location (if enabled): derived from IP address or other signals.

2.3 Location Information (When You Allow It)

Dormu may collect precise location information (GPS and related signals) if you enable location permissions to support features such as location sharing, location displays or history, Safe Zones/geofencing, Remote Access, and SOS. Location information may be collected in the foreground while using the App and/or in the background if you grant “Always” or similar permissions, subject to operating-system and device controls. Location information may be delayed, incomplete, inaccurate, or unavailable. References to “Real-Time” location mean that Dormu processes and responds to location data as quickly as possible after Dormu receives the applicable data from the User’s device; they do not mean that location information is instantaneous or continuously updated without delay. When you activate SOS, the Services may include your device’s available location information, including precise location where available, with the SOS alert regardless of your ordinary location-sharing preference.

2.4 Motion / Sensor / Activity-Related Information (When You Allow It)

If you grant applicable device permissions, Dormu may collect and process motion, sensor, and device-activity signals used to support safety features, including potential inactivity signals, potential immobility signals, and, on compatible devices and configurations, signals used in an attempt to identify movements that may be consistent with a fall. The specific signals available and the frequency or timing with which they are made available to Dormu depend on the device, operating system, permissions, App state, connectivity, and other technical factors and may be delayed, degraded, inaccurate, intermittent, or unavailable.

2.5 Information About Contact Network Members

If a User adds you as a Contact Network Member, we may process your:

• Name (if provided), phone number, email address
• Communications preferences/opt-outs (e.g., STOP for SMS where supported)
• Records of alerts sent to you (timestamps, delivery status)

2.6 Remote Access and Authorized Persons

If a User enables Remote Access, Dormu may process and disclose information necessary to provide that functionality to the person authorized by the User. Depending on the features enabled, this may include Account status, monitoring status and schedules, location information, Safe Zone or geofencing settings, Device Status Information such as reported battery level or connectivity, and other supported configuration information. An authorized person may also be able to change supported settings. The User controls the granting, modification, and revocation of Remote Access through functionality made available by Dormu.

3. How We Use Information

We use information for the following purposes:

3.1 Provide and Operate the Services

• Create and manage accounts
• Enable safety monitoring features, Safe Zones, location sharing, and SOS
• Send alerts to the User and/or Contact Network Members based on User settings
• Provide customer support, troubleshoot, and respond to inquiries

3.2 Communications

• Send service-related messages (e.g., confirmations, alerts, security notices)
• Send administrative messages (e.g., policy updates)
• Send marketing/promotional communications where permitted and subject to your choices

3.3 Safety-Related Logic and Alerts

• Detect and process events consistent with your settings (e.g., potential inactivity/immobility patterns, Safe Zone events, user-initiated SOS)
• Execute the user-first notification sequence and escalation logic (e.g., notify you first, then notify your Contact Network if you do not respond within a set timeframe)

Dormu’s automated processing and alert functions operate after Dormu receives the applicable data or signal from the User’s device. Device, operating-system, sensor, location-provider, network, and third-party-service conditions may affect when Dormu receives that information and therefore when an alert, update, or other automated action occurs.

3.4 Improve and Protect the Services

• Monitor performance, analyze usage trends, debug crashes, and improve reliability
• Prevent fraud, misuse, security incidents, and prohibited behavior
• Enforce our Terms and protect our rights and users’ safety

3.5 Legal and Compliance

• Comply with legal obligations
• Respond to lawful requests and legal process
• Protect against harm to the rights, property, or safety of Dormu, our users, and the public

4. How We Disclose Information

We may disclose information as follows:

4.1 To Your Contact Network, Family Network, and Authorized Remote Access Users

When you enable safety, sharing, or Remote Access features, Dormu may disclose information to your Contact Network, Family Network, or persons you authorize for Remote Access, as applicable. Depending on your settings and the feature involved, this information may include alerts (such as inactivity, immobility, Safe Zone, fall-related, or SOS events), location information (including potentially precise location), Device Status Information such as reported battery level or connectivity, monitoring status or schedules, Safe Zone settings, timestamps, event types, and other information necessary to provide the enabled feature. When you activate SOS, available location information, including precise location where available, may be included with the SOS alert regardless of your ordinary location-sharing preference.

4.2 To Service Providers and Vendors

We share information with vendors who help us run the Services, such as:

• Cloud hosting, storage, and database providers
• Analytics and performance monitoring providers
• Communication providers (SMS, email, push notifications)
• Customer support tools

These vendors are authorized to process information on our behalf and must follow contractual obligations.

4.3 To Payment and Subscription Platforms

If you subscribe through Apple/Google, we may receive and process subscription status and receipt validation information.

4.4 For Legal, Safety, and Security Reasons

We may disclose information if we believe in good faith that it is necessary to:

• Comply with law, regulation, legal process, or governmental request
• Enforce our Terms
• Protect rights, property, and safety of Dormu, our users, or others
• Detect, prevent, or address fraud, security, or technical issues

4.5 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

4.6 With Your Consent

We may disclose information for other purposes with your consent or at your direction.

5. Your Choices and Controls

5.1 Permissions

You can enable/disable certain permissions in your device settings, including:

• Precise location
• Background location
• Motion/sensor access
• Notifications

Disabling permissions may limit features.

5.2 Contact Network Management

You can add/remove Contact Network Members and adjust alert preferences within the app.

5.3 Remote Access Management

Where Remote Access is available, you can grant, review, modify, or revoke another person’s Remote Access through the functionality made available by Dormu. Revoking Remote Access may not affect information that was previously disclosed or viewed while access was authorized.

5.4 Marketing Preferences

Where applicable, you can opt out of marketing emails by following unsubscribe instructions in the email. For SMS, you may opt out by replying STOP (where supported).

6. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain records for legitimate business purposes (e.g., security, fraud prevention, dispute resolution)
• Comply with legal obligations

Retention periods can vary depending on data type and purpose. When we no longer need information, we take reasonable steps to delete or de-identify it.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no security system is perfect, and we cannot guarantee absolute security.

8. Children’s Privacy

Dormu is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.

9. International Users

Dormu is operated in the United States. If you access the Services from outside the U.S., you understand that your information may be processed and stored in the U.S. or other jurisdictions that may not provide the same level of data protection.

10. Privacy Rights (U.S. State Disclosures)

Depending on where you live, you may have rights such as:

• Access to the personal information we hold about you
• Correction of inaccurate personal information
• Deletion (subject to certain exceptions)
• Opt-out of certain processing (where applicable)
• Data portability (where applicable)

10.1 California (CCPA/CPRA)

• Categories collected: identifiers (name, email, phone), location data, internet/app activity, device info, and inferences related to usage patterns (if any).
• Selling/sharing: Dormu does not sell personal information in exchange for money. Dormu may disclose personal information to service providers, app platforms, Contact Network or Family Network members, authorized Remote Access users, and others as described in this Privacy Policy. If Dormu engages in “sharing” for cross-context behavioral advertising as defined by California law, we will provide an opt-out mechanism where required.
• Sensitive personal information: may include precise geolocation and other information treated as sensitive under applicable law. We use such information to provide requested Services, maintain safety and security, and for other purposes permitted by law.

You can request to exercise your rights by contacting us as described in Section 12.

10.2 Virginia/Colorado/Connecticut/Utah and Similar State Laws

Where applicable, you may have rights to access, delete, correct, or obtain a copy of your data and to opt out of targeted advertising or certain profiling. We will respond as required by law.

11. Third-Party Links and Services

The Services may rely on or interact with third-party platforms, operating systems, app marketplaces, wireless carriers, internet service providers, GPS, mapping and location providers, push-notification systems, SMS or email providers, cloud hosting and storage providers, analytics and diagnostic providers, payment or subscription platforms, and other third-party services. These third parties may process information under their own privacy policies where they act independently. Dormu is not responsible for the privacy practices of third-party sites or services that are not acting as Dormu’s service providers. Please review their applicable policies.

11.1 Misuse, Unauthorized Tracking, and Abuse Reports

Dormu is not intended to be used for stalking, harassment, coercive control, unlawful surveillance, or unauthorized tracking. If you believe Dormu is being used to unlawfully monitor or track you or another person, you may contact local law enforcement and may report the issue to abuse@dormu.tech or support@dormu.tech. Dormu may process information reasonably necessary to investigate and respond to such reports, enforce its Terms, protect users, and comply with law.

12. Contact Us

Dormu, LLC
Email (Support): support@dormu.tech
Email (Privacy): legal@dormu.tech
Website: https://www.dormu.tech

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last Updated” date. Your continued use of the Services after the update becomes effective means you accept the updated Privacy Policy.